Types of operations

EASO offers different kinds of specific operational support to Member States. For further information regarding the content of the signed support agreements by EASO and the Member States, please see the page Archive of operations.

  • Special support refers to tailor‑made assistance in order to improve the implementation of the CEAS: capacity building, facilitation and coordination of relocation, specific support and special quality control tools.
  • Emergency support refers to organising solidarity for Member States subject to particular pressures by providing temporary support and assistance to repair or rebuild asylum and reception systems.
  • Member States who are in need of external help in the management of their specific case-load can request from EASO the deployment of Joint Processing Support Teams. The joint processing activities are launched by EASO and the respective hosting Member State, after the Terms of reference, including the main criteria of deployment of the joint processing teams, have been agreed upon.
  • Furthermore, EASO Work Programme 2016, REV2, chapter II.1 Operational Support, establishes the following: ‘EASO will provide emergency support to EU+ countries subject to particular pressure by deploying EU+ countries’ experts in the form of Asylum Support Teams (ASTs) or by providing other support as required, including through Joint Processing Support Teams as per the European Agenda on Migration and the “Hotspot” approach taken therein. EASO will cooperate with relevant bodies in the provision of such support, devoting special attention to operational cooperation with Frontex and other stakeholders’.

EASO support to Cyprus

EASO and Cyprus signed on 5 June 2014 a Special Support Plan which provides for EASO support to Cyprus, until July 2015, in a number of areas, such as training of staff, vulnerable groups, advice on age assessment procedures, enhancing the reception conditions, as well as on data collection and analytical capacity (i.e. statistics and information technology). Cyprus requested support following the additional pressure on its asylum system, mainly due to their geographical proximity to an area that produces a particularly high percentage of asylum applicants. Given the need for an extention of the duration of the Plan and adjusted needs in the scope of the support measures, EASO and Cyprus agreed to extend their cooperation by first amendment (July 2015 - February 2016), second amendment (April 2016 - February 2017) and third amendement (February 2017- January 2018).

Besides continuing the implementation of the initial support measures, new activities on backlog management and contingency measures have been added.

On 20 September 2017, EASO opened, together with the Cypriot authorities, EASO’s office in Nicosia, which is situated at Cyprus’ Asylum Service. The office hosts EASO’s experts, which provide operational support to the Cypriot asylum services.


See the Press Release (1) and Press Release (2) Press Release (3)

EASO support to Italy

An increase in immigrant arrivals, the implementation of a new EU asylum package, and the need to maintain a high standard in asylum and reception processes motivated Italy to ask EASO for assistance.
In June 2013, EASO and Italy signed the first Special Support Plan to operate until the end of 2014. This plan covered a number of prioritized areas, such as data collection and analysis, Country of Origin Information (COI), Dublin system, reception system, emergency capacity and training of independent judiciary, as well as further professional development of the National Asylum Commission.

In March 2015, the Special Support Plan - Phase 2, an extension, was signed to continue focusing on these activities, whereas in December 2015 - after the launch of the relocation programme as part of the “hotspot” approach - EASO and Italy signed also the EASO Hotspot-Relocation Operating Plan to Italy. This document laid down the conditions and objectives of EASO’s specific technical and operational support to Italy. In particular, EASO provided support by joint-processing asylum cases through Asylum Support Teams (ASTs), composed of national experts. Activities included support in information provision, registration of applications for international protection in view of relocation and handling Dublin 'take charge' requests.

Currently EASO implements activities in Italy on the basis of an Operating Plan signed in December 2016 its first amendment and divided into six areas of operational support:

  • ITA1 - Provision of relevant information to potential applicants for international protection
  • ITA2 - Handling registration of applicants for international protection;
  • ITA3 - Handling outgoing Dublin take charge requests (in the Dublin Unit of Rome);
  • ITA 4 - Strengthening the reception capacity, in particular with regard to unaccompanied minors;
  • ITA 5 - Professional development activities and study visits for Department of Civil Liberties and Immigration (MOI), activities in the field of COI;
  • ITA 6 - Stregthening the Ombudsperson for Children and Adolences in implementing protection measures for unaccompanied children;
  • ITA 7 - Evaluation of the implementation of the EASO Operating Plan to Italy;
  • ITA 8 - Evaluation of the implementation of the Amendment of EASO Operating Plan to Italy.

See the Press Release (1) , Press Release (2), Press Release (3)

EASO support to Greece

Signing of the Operating Plan with GreeceFollowing a request made by the Greek government, in February 2011, EASO agreed to support Greece with its establishment of the new Asylum Service, First Reception Service, Appeal Authority, and reception system in general as well as with the reduction of the backlog via the deployment of experts from the different EU Member States via the so called ASTs. The first phase of EASO support to Greece ended in March 2013. Following a request made by the Greek Government in early 2013 for further support, EASO continued to support Greece until December 2014. In this second phase EASO supported Greece via the deployment of ASTs, which provided training on nationality establishment (in close cooperation with Frontex) and support on EU funding, support on the collection and analysis of statistical data and support in the field of COI.

See the Press Release (OP) and the Press Release (SSP)

On 13 May 2015, following a request by Greece to further improve and enhance the Greek asylum and reception system, the EASO Executive Director decided to render Special Support to Greece by providing expertise from EASO and the EU Member States up to the end of May 2016, extended by its Amendment until 31 Dec 2016. The request for further support by EASO was inspired by the will to ensure sustainability of the good results achieved within the context of previous EASO support to Greece (under the Operating Plan to Greece Phase 1 and 2), so that the current and future challenges can be adequately addressed. It was concluded that there is a need for supporting the training of staff, setting up an effective guardianship system for unaccompanied minors, in particular within the asylum procedure, enhancing the quality of the asylum and reception procedures, as well as better managing of EU funding which complements the national budget.

In September 2015, immediately after the launch of the relocation programme - as part of the “hotspot” approach - EASO and Greece signed also the EASO Hotspot Operating Plan to Greece. This document laid down the conditions and objectives of EASO’s specific technical and operational support to Greece. EASO support was further increased by Amendment no 1 (December 2015) and Amendment no 2 (April 2016).

In particular, EASO provided support with the provision of relevant information to potential relocation candidates and the registration process at the Asylum Service, handling outgoing Dublin take charge requests, including relocation, detection of possible document fraud and implementation of the admissibility procedure.

In December 2016, EASO continued to support Greece and its capacity building process in the framework of a Special Operating Plan to Greece, which describes the various measures to support the Greek authorities in the field of international protection and reception.

See Press Release

EASO support to Bulgaria

Signing of the Operating Plan with Bulgaria, Bucarest, 17 October 2013EASO and Bulgaria signed on 17 October 2013 an Operating Plan which provided for EASO support to Bulgaria, until September 2014, in a number of areas, such as: identification and pre-registration of mixed migration flows; registration of asylum seekers and referral of unaccompanied minors and vulnerable persons to the appropriate asylum procedure; supporting the asylum decision process; providing Country of Origin Information; delivering core training in EASO Curriculum Modules for newly hired staff and; offering expertise on the absorption of emergency financial support to Bulgaria under EU Funds (SOLID Programme). Following a request made by the Bulgarian government in October 2014 for further support, EASO continued to support Bulgaria until June 2016. As outlined in the Special Support Plan, EASO currently focused on institutional capacity building, quality assurance mechanisms and responding to the special needs of vulnerable groups.

See the Press Release (OP), the Stock-taking report and the Press Release (SSP).

On 10 June 2016, an Amendment no 1 was brought to the Special Support Plan to Bulgaria, prolonging EASO support until 30 June 2017. Based on changed needs, the implementation of Measure BG 4: Support in the provision of procedural safeguards and improved reception conditions for children and unaccompanied minors, Measure BG 6: Support with capacity building in COI and EASO Measure BG 7: Support with developing practical training tools for interpreters in the asylum determination procedure were no longer foreseen. EASO and Bulgaria agreed to cooperate in new areas such as: practical application of quality tools in the asylum procedure, statistics and data analysis, contingency planning, professional development in 1st instance and judicial instance, training in the regulations of the Asylum, Migration and Integration Fund.

Given the specific request of the State Agency for Refugees, EASO support to Bulgaria was further extended until 31 October 2017 (Amendment no 2)

More information is available here



EASO support to Luxembourg

Signing of the Operating Plan with LuxembourgOn 10 January 2012 EASO received a request for support from the Minister of Labour, Employment and Immigration of Luxembourg, Nicolas Schmit. Following this request, on 11 January 2012, the Executive Director of EASO pledged Asylum Support Teams to Luxembourg. On 26 January 2012 the operating plan on the Deployment of Asylum Support Teams to Luxembourg was signed. EASO Asylum Support Teams were deployed in Luxembourg from 30 January to 8 February 2012.

See the Press Release.

EASO support to Swedish Migration Board

EASO and SMB signed a Special Support Plan on 21 December 2012. The Special Support Plan was a result of indications in the EASO Early Warning and Preparedness. Support was rendered from December 2012 to February 2013. Support measures included training sessions by EASO experts.