Last December, EASO representatives were invited by UNHCR Tokyo to deliver a tailor-made training session on the EASO module on Management in the Asylum Context to Japanese senior asylum officials working in the Immigration Services Agency (ISA), within the Ministry of Justice (MoJ).
The training aimed to support senior officers and case managers to acquire the necessary knowledge and skills to ensure quality in the RSD procedure (Refugee Status Determination), through a training session focusing on management of the work environment and quality management. In total, nine senior officers of ISA participated in the training, including Directors and Assistants to the Directors of the Refugee Recognition Section (RRS) and the Adjudication Division of ISA's HQs, Chief Supervisors and Supervisors of Refugee Examination Departments and Refugee Adjudication Departments of Tokyo and Nagoya Regional Immigration Bureaus. The training focused on workload management, communication, developing measures to effectively manage backlog, quality management and stress management. In general, the sessions were highly evaluated by participants as a valuable opportunity to learn good practices that can be introduced in Japan to further improve the system.
During this visit, EASO also presented an overview of its current work. EASO representatives were also invited to pay a courtesy call to Ms. Shoko Sasaki, the Commissioner of the ISA.
The ISA Commissioner welcomed EASO representatives and expressed appreciation for this cooperation in ISA’s capacity building activities. The Commissioner shared that the number of asylum applications in Japan has increased dramatically in recent years and as such, the management of workload and stress is an important issue for ISA managers. She also mentioned that despite differences in the system, the challenges faced by EU Member States are also relevant in Japan and that such an activity has provided a good opportunity for Japanese officials to learn from EASO/EU Member States.